Customer Success Lead

Job Summary

We are seeking a Customer Success Lead to own the end-to-end customer experience post onboarding. You will focus on driving customer satisfaction, retention, and long-term value.

Key Responsibilities

• Customer Onboarding: Ensure smooth onboarding and adoption of the product.

• Relationship Management: Build strong relationships with key customers.

• Retention Strategy: Identify churn risks and implement retention initiatives.

• Feedback Loop: Act as the voice of customers within the organization.

• Issue Resolution: Handle escalations and ensure timely problem resolution.

• Success Metrics: Track NPS, CSAT, and customer health scores.